Should you be unhappy with your purchase you have 14 days after the order was delivered to return the item/s. The items must be in the original condition, not worn, not washed and with all the tags and labels not removed and still attached.
If you wish to return several items from the same order, then they must be returned to kioknitting.com in one box.
In order to make a return, please fill out the Return Form which you can download here. Provide the reason for return and include the filled out Return Form into the package together with the item/s you are returning.
Please note that in the Russian Federation all return packages with the amount over 200 EUR are subject to Customs clearance.
You cannot exchange items.
Damaged or incorrect items
Should you receive a damaged or incorrect item, we kindly ask you to contact our Customer Service immediately and we will do our best to resolve the problem as soon as possible.
Please note that up to 14 days may elapse between our receiving your return and the refund procedure. The refund time depends on the chosen payment method. In case the consignee is different from the buyer, the refund is always issued to the buyer and credit card or bank account owner.
Kioknitting.com is not liable for any exchange rate differences between the original purchase date and the refund date.
Please downloadReturn formhereorclick on the icon.
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